{"id":12,"date":"2024-02-07T16:27:06","date_gmt":"2024-02-07T16:27:06","guid":{"rendered":"https:\/\/onprint-support.ch\/?page_id=12"},"modified":"2025-01-24T12:46:48","modified_gmt":"2025-01-24T12:46:48","slug":"add-ticket","status":"publish","type":"page","link":"https:\/\/onprint-support.ch\/?page_id=12","title":{"rendered":"Neues Ticket"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.24.0&#8243; background_color=&#8221;#0a0e17&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.24.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_before=&#8221;selector h1 {color: white}||selector text {color:white}||selector paragraph {color: white}||||&#8221; custom_css_free_form=&#8221;selector button {background-color: grey}&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<div class=\"jsst-main-up-wrapper\">\n        <span style=\"display:none\" id=\"filesize\">Error file size too large<\/span>\n        <span style=\"display:none\" id=\"fileext\">The uploaded file extension not valid<\/span>\n                                        \n\t\t<div id=\"jsst-header-main-wrapper\"><div id=\"jsst-header\" class=\"\"><div id=\"jsst-tabs-wrp\" class=\"\"><span class=\"jsst-header-tab js-ticket-homeclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/onprint-support.ch\/?page_id=12&amp;jstmod=jssupportticket&amp;jstlay=controlpanel\">Dashboard<\/a><\/span><span class=\"jsst-header-tab js-ticket-openticketclass\"><a id=\"multiformpopup\" class=\"js-cp-menu-link\" href=\"https:\/\/onprint-support.ch\/?page_id=12&amp;jstmod=ticket&amp;jstlay=addticket\">Submit Ticket<\/a><\/span><span class=\"jsst-header-tab js-ticket-myticket\"><a class=\"js-cp-menu-link\" href=\"https:\/\/onprint-support.ch\/?page_id=12&amp;jstmod=ticket&amp;jstlay=myticket\">My Tickets<\/a><\/span><span class=\"jsst-header-tab js-ticket-loginlogoutclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/onprint-support.ch\/?page_id=12&amp;jstmod=jssupportticket&amp;jstlay=login\">Login<\/a><\/span><\/div><\/div><\/div>    <div id=\"multiformpopupblack\" style=\"display:none;\"><\/div>\n    <div id=\"multiformpopup\" class=\"\" style=\"display:none;\"><!-- Select User Popup -->\n        <div class=\"jsst-multiformpopup-header\">\n            <div class=\"multiformpopup-header-text\">\n                Select Form            <\/div>\n            <div class=\"multiformpopup-header-close-img\">\n            <\/div>\n        <\/div>\n        <div id=\"records\">\n            <div id=\"records-inner\">\n                <div class=\"js-staff-searc-desc\">\n                    No Record Found                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <!-- add loading for multiform -->\n    <div id=\"jstran_loading\">\n        <img decoding=\"async\" alt = \"spinning wheel\" src=\"https:\/\/onprint-support.ch\/wp-content\/plugins\/js-support-ticket\/includes\/images\/spinning-wheel.gif\" \/>\n    <\/div>\n                <div class=\"js-ticket-add-form-wrapper\">\n            \n                                    <form class=\"js-ticket-form js-support-ticket-form\" method=\"post\" action=\"https:\/\/onprint-support.ch\/?page_id=12&#038;jstmod=ticket&#038;task=saveticket&#038;_wpnonce=49e30854c9\" id=\"adminTicketform\" enctype=\"multipart\/form-data\">\n                <div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Email Address&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"email\" id=\"email\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"required email\" data-validation-optional=\"false\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Full Name&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"name\" id=\"name\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"required\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                            <\/div><div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Phone&nbsp;<\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"phone\" id=\"phone\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Department&nbsp;<\/div>\n                                <div class=\"js-ticket-from-field js-ticket-form-field-select\">\n                                    <select name=\"departmentid\" id=\"departmentid\" class=\"inputbox js-ticket-select-field\" onchange=\" getHelpTopicByDepartment(this.value);\" data-validation=\"\"><option value=\"\">Select Department<\/option><option value=\"1\">IT Support<\/option><option value=\"2\">Design\/Marketing<\/option><option value=\"3\">Social Media<\/option><option value=\"4\">POS - Kassensystem<\/option><option value=\"5\">Website \/ Webshop<\/option><option value=\"6\">ONSECURITY - Kameras<\/option><\/select>                                <\/div>\n                                                            <\/div>\n                            <\/div><div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Help Topic&nbsp;<\/div>\n                                <div class=\"js-ticket-from-field js-ticket-form-field-select\" id=\"helptopic\">\n                                    <select name=\"helptopicid\" id=\"helptopicid\" class=\"js-ticket-select-field\" data-validation=\"\" onchange=\"\"><option value=\"\">Select Help Topic<\/option><option value=\"1\">Ticket<\/option><option value=\"2\">Printer\/Drucker<\/option><option value=\"3\">MWST<\/option><option value=\"4\">Preis\u00e4nderung<\/option><option value=\"5\">Preis\u00e4nderung<\/option><option value=\"6\">Event hinzuf\u00fcgen<\/option><option value=\"7\">\u00d6ffnungszeiten<\/option><option value=\"8\">Flyer<\/option><option value=\"9\">Monitoren<\/option><option value=\"10\">Kundenstopper<\/option><\/select>                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Priority&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field js-ticket-form-field-select\">\n                                    <select name=\"priorityid\" id=\"priorityid\" class=\"inputbox js-ticket-select-field\" data-validation=\"required\" onchange=\"\"><option value=\"\">Select Priority<\/option><option selected=\"selected\" value=\"1\">Low<\/option><option value=\"3\">Normal<\/option><option value=\"2\">High<\/option><option value=\"4\">Urgent<\/option><\/select>                                <\/div>\n                                                            <\/div>\n                            <\/div><div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp js-ticket-from-field-wrp-full-width\">\n                                <div class=\"js-ticket-from-field-title\">Subject&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"subject\" id=\"subject\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"required\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                            <\/div>                            <div class=\"js-ticket-from-field-wrp js-ticket-from-field-wrp-full-width \">\n                                <div class=\"js-ticket-from-field-title\">Issue Summary&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <div id=\"wp-jsticket_message-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/onprint-support.ch\/wp-includes\/css\/dashicons.min.css?ver=7.1' media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/onprint-support.ch\/wp-includes\/css\/editor.min.css?ver=7.1' media='all' \/>\n<div id=\"wp-jsticket_message-editor-tools\" class=\"wp-editor-tools hide-if-no-js\"><div class=\"wp-editor-tabs\"><button type=\"button\" id=\"jsticket_message-tmce\" aria-pressed=\"true\" class=\"wp-switch-editor switch-tmce\" data-wp-editor-id=\"jsticket_message\">Visual<\/button>\n<button type=\"button\" id=\"jsticket_message-html\" class=\"wp-switch-editor switch-html\" data-wp-editor-id=\"jsticket_message\">Code<\/button>\n<\/div>\n<\/div>\n<div id=\"wp-jsticket_message-editor-container\" class=\"wp-editor-container\"><div id=\"qt_jsticket_message_toolbar\" class=\"quicktags-toolbar hide-if-no-js\"><\/div><textarea 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        <\/div>\n                                                    <div class=\"js-ticket-reply-attachments\"><!-- Attachments -->\n                                <div class=\"js-attachment-field-title\">Attachments<\/div>\n                                                                <div class=\"js-attachment-field\">\n                                    <div class=\"tk_attachment_value_wrapperform tk_attachment_user_reply_wrapper\">\n                                        <span class=\"tk_attachment_value_text\">\n                                            <input type=\"file\" class=\"inputbox js-attachment-inputbox\" name=\"filename[]\" onchange=\"uploadfile(this, '10240', 'jpg,jpeg,png,gif,pdf,doc,docx,ppt,pptx,pps,ppsx,odt,xls,xlsx,mp3,m4a,ogg,wav,mp4,m4v,mov,wmv,avi,mpg,ogv,3gp,3g2,zip');\" size=\"20\" data-validation=\"\" \/>\n                                            <span class='tk_attachment_remove'><\/span>\n                                        <\/span>\n        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<\/label><input type=\"text\" name=\"iya5shv0c\" id=\"iya5shv0c\" size=\"3\" class=\"inputbox js-ticket-recaptcha iya5shv0c\" value=\"\" data-validation=\"required\" \/><\/div>                            <\/div>\n                        <\/div>\n                                    <div class=\"js-ticket-form-btn-wrp\">\n                    <input type=\"submit\" name=\"save\" id=\"save\" value=\"Submit Ticket\" class=\"js-ticket-save-button\" \/>                    <a href=\"https:\/\/onprint-support.ch\/?page_id=12&#038;jstmod=jssupportticket&#038;jstlay=controlpanel\" class=\"js-ticket-cancel-button\">Cancel<\/a>\n                <\/div>\n            <\/form>\n                    <\/div>\n        \n<\/div>\n\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<!-- \/wp:post-content 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